Last Updated: 25 March 2025

• 1. Introduction
  
  Premier Home Services ("we," "us") complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
  This policy explains how we collect, use, and protect your personal and sensitive information, including NDIS-related data.



• 2. Information We Collect
  
  - Personal Information: Names, contact details (email/phone), NDIS numbers, and plan details.
  
  - Sensitive Information: Health records, disability support needs, and emergency contacts.
  
  - Automated Data: IP addresses, cookies, and website analytics (see Section 5).



• 3. How We Collect Information
  
  - Directly from you (e.g., contact forms, service agreements).
  
  - From third parties (e.g., NDIS portals, family members with consent).
  
  - Via cookies for website functionality (opt-out available).



• 4. Purposes of Collection
  
  - Delivering NDIS supports as per your plan.
  
  - Communicating service updates or emergencies.
  
  - Improving our services through anonymized analytics



• 5. Cookies & Third-Party Tools
  
  We use Google Analytics to track site usage. Disable cookies via browser settings.
  Third-party links (e.g., NDIS website) have separate privacy policies.



• 6. Disclosure of Information
  
  Information may be shared with:
  
  - NDIS Commission or planners (as legally required).
  
  - Healthcare providers (with your consent).
  
  - IT providers under strict confidentiality agreements.



• 7. Security Measures
  
  - Encrypted storage (SSL for online forms).
  
  - Access restricted to authorized staff only.
  
  - Regular audits to prevent breaches.



• 8. Your Rights
  
  - Access/correct your data via email or phone.
  
  - Withdraw consent (may affect service delivery).
  
  - Complain to us or the OAIC (details below)



• 9. Complaints Process
  
  - Contact our Privacy Officer at support@premierhomeservices.com.au.
  Unresolved issues may be escalated to the:
  
  - NDIS Commission: 1800 035 544
  
  - OAIC: www.oaic.gov.au.



• 10. Policy Updates
  
  Changes will be posted here. Continued use constitutes acceptance.



• 10. Contact Us
  
  For questions:
  
  - Email: support@PremierHomeServices.com.au
  
  - Phone: 0494 394 414
  
  - Address: 21/57 Leamington Road Telopea NSW 2117